Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Dressing Aids
Dressing Aids for Elderly People, Disability & Post-Surgery Recovery
Dressing aids are tools designed to help people get dressed independently when reduced mobility, arthritis, surgery recovery, or disability makes standard dressing difficult or painful. They're used in homes, aged care facilities, and rehabilitation settings across Australia, and are commonly recommended by occupational therapists as part of an independence-at-home plan.
For older Australians who want to stay living at home, dressing aids can be the difference between managing your own morning routine and needing daily carer assistance. That's not a small thing.
What types of dressing aids are available?
Our range covers the most common dressing challenges:
- Sock and stocking aids, including the Dorking Stocking Aid and Terry Cloth Sock Aid, allow you to put on socks and stockings without bending down.
- The Sock Aid Helper frame offers additional stability for those who need it.
- Long-handled shoehorns in both chromed steel and rubber-grip versions let you put shoes on without stooping.
- The ADL Leg Lifter Standard assists with getting legs in and out of bed, a chair, or a car. White elastic shoe laces convert any lace-up into a slip-on.
- Dressing sticks help push and pull clothing on and off without straining.
- Zipper aids assist anyone who finds small fastenings difficult to grip.
Who benefits most from dressing aids?
Dressing aids are suited to older Australians managing age-related mobility changes, people with arthritis or limited hand strength, anyone recovering from hip, knee, or shoulder surgery, people living with a disability that affects upper or lower body movement, and carers supporting a family member with daily dressing.
Do I need a prescription or referral to buy dressing aids?
No. Most dressing aids can be purchased directly without a prescription or referral. However, if you're purchasing through NDIS funding or a Home Care Package, an occupational therapist may need to recommend specific items. An OT assessment is also worth considering if you're unsure which products will best suit your situation.
Can I use NDIS or Home Care Package funding for dressing aids?
Many dressing aids are eligible as daily living assistive technology under the NDIS, and may also be fundable through a Home Care Package via My Aged Care. Eligibility depends on your individual plan and how the items relate to your disability or care goals. We recommend checking with your support coordinator or plan manager before purchasing.
Not sure what you need?
Give our team a ring on 1300 60 44 99 and we'll help you work it out. If you're in Melbourne, you're welcome to visit our Epping showroom and see the products in person before you buy.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
