Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Bedside Commodes
Bedside Commodes
About Bedside Commodes
For patients with limited mobility, getting to the bathroom on time can be stressful and unsafe. Long distances, fall risks, and carer strain are common issues. Bedside commodes address this problem by providing a safe, accessible toilet solution right where it’s needed most.
Why Bedside Commodes Matter
Solving this challenge creates benefits for everyone involved:
- Reduce falls and accidents during night-time or urgent bathroom trips
- Improve dignity and comfort for patients with limited mobility
- Make carers’ work easier by reducing the need for risky transfers
- Provide a hygienic and reliable alternative to unsafe bathroom access
Types of Bedside Commodes
Our range includes fixed and adjustable bedside commodes, mobile commodes with wheels, and options with removable pans for easy cleaning. Each product is designed to balance safety, hygiene, and patient comfort.
Bedside Commodes for Hospitals, Aged Care & Home Use
Hospitals use bedside commodes to support patients after surgery or during recovery. Aged care facilities rely on them for residents who need quick, safe bathroom access, while families use them at home to maintain independence for loved ones.
Why Choose Platinum Health
Many facilities have experienced commodes that are unstable, uncomfortable, or difficult to clean, adding frustration instead of solving problems. Platinum Health takes a different approach: we supply sturdy, patient-focused commodes that stand up to daily use. With in-home trials, an Epping showroom for hands-on testing, nationwide delivery, and NDIS support, we are the go-to partner for continence and mobility solutions that actually work.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
