Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Daily Living Aids
Disability & Daily Living Aids – Independence Starts with Everyday Comfort
Our Daily Living Aids Collection is designed to make everyday tasks easier, safer, and more comfortable, whether you’re managing a disability, supporting a loved one, or caring professionally.
From adaptive kitchen aids to reaching tools, cutlery sets, and assistive devices for dressing and eating, these practical products help people live more independently while giving carers peace of mind.
Simple doesn’t mean basic. Our disability and daily living aids are designed with thoughtful engineering and real-world care in mind, ensuring that daily routines become smoother, safer, and less stressful for everyone involved.
Types of Daily Living Aids
Our Daily Living Aids Collection covers every corner of everyday life, from the kitchen to the bedroom. Each subcollection features adaptive tools and clever designs that enhance comfort and independence.
- Crockery – Lightweight, anti-slip dishes and bowls designed for easy handling and safe use during mealtimes.
- Cutlery – Ergonomic and bendable utensils that promote independence for people with limited hand movement or grip strength.
- Dressing Aids – Button hooks, shoehorns, and zip pullers that make dressing simpler for those with arthritis or reduced dexterity.
- General Household Aids – Everyday essentials like grab rails, reachers, and support tools that make mobility and household tasks easier.
- Kitchen Aids – Safe, adaptive tools such as kettle tippers, jar openers, and one-touch appliances that simplify meal prep and reduce strain.
- Reaching Aids – Extendable grabbers and pickup tools that eliminate the need for bending or stretching, ideal for seniors and those with limited mobility.
Together, these disability aids form a complete ecosystem for comfort and care — empowering users to live independently with dignity.
Best Selling Daily Living Aids – Trusted by Carers and Seniors Across Australia
Our most popular daily living aids prove that small tools can make a big impact. Trusted by carers, NDIS participants, and healthcare professionals across Australia, these products bring safety and convenience into daily routines.
- Uccello Power Pouring Kettle - This ingenious kettle tilts on a sturdy rotating cradle, allowing safe, effortless pouring without lifting. Ideal for users with arthritis, tremors, or reduced strength.
- ADL Kitchen Jar Opener (One Touch Electric) - Opens jars automatically at the touch of a button. No twisting or grip needed. Perfect for anyone managing hand pain or limited mobility.
- Aspire Assistbar - A portable support bar that provides secure leverage when standing or sitting. Compact and easy to move between rooms for added stability where it’s needed most.
- ADL Kitchen Feeding Cups (Standard Blunt Spout) - Lightweight, easy-to-hold feeding cups designed to prevent spills and make hydration simple and dignified for users with limited mobility or coordination.
- ADL Kitchen Cutlery Bendable Utensils (Set of 4 Supergrip) - Adaptive utensils with soft, bendable handles that make eating more comfortable for users with reduced grip or joint pain.
Why Daily Living Aids Matter
The right aids for daily living can restore confidence, reduce effort, and support both physical and emotional wellbeing. Whether you’re an older adult maintaining independence or a carer looking for ways to make daily routines safer, these tools can:
- Give seniors and people with disabilities more independence and control
- Make cooking, dressing, and self-care easier and safer
- Reduce slips, spills, or strain for users and carers
- Support rehabilitation and recovery with adaptive equipment
- Improve quality of life without sacrificing dignity or comfort
Our daily living aids for seniors and equipment disability aids are designed to fit seamlessly into any environment — from home kitchens to aged care settings — so you can focus on living, not just managing.
The Platinum Health Supply Promise
We understand that independence is personal. That’s why we carefully select every product for comfort, usability, and quality — ensuring that each aid for daily living genuinely improves quality of life.
With NDIS funding support, fast nationwide delivery, and our Price Match Guarantee, you can trust Platinum Health Supply to provide safe, affordable, and effective solutions for every home or care environment.
Take the Next Step
Explore our Daily Living Aids Collection to find the equipment disability aids and tools for independence that fit your lifestyle. Whether you need adaptive kitchenware, dressing aids, or mobility supports, we make it easy to live confidently and safely.
You can also visit our Epping Showroom to try these aids in person. Our team will help you compare options, demonstrate products, and find practical solutions tailored to your needs.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
