Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Drainage Bags
Drainage Bags
About Drainage Bags
Managing fluid collection is an essential part of patient care, particularly for those using catheters. Without the right drainage solution, patients face risks of leakage, backflow, and infection — while carers and staff deal with added stress and hygiene challenges. Drainage bags provide a secure, sterile way to manage urinary output, helping maintain patient dignity and supporting smooth daily care routines.
Why Drainage Bags Matter
The right drainage bags can:
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Prevent leaks and backflow for safer, more hygienic care
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Improve comfort with discreet, low-profile leg bag options
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Support overnight care with high-capacity night bags
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Simplify setup and monitoring for staff and carers
Types of Drainage Bags
Our range includes:
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Leg Bags – Low-profile with adjustable straps for discreet mobility
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Night Drainage Bags – High-capacity, suitable for all catheter types
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Bedside Bags – Rigid or hanging designs for hospitals and aged care
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Anti-Reflux Valves & Drainage Ports – Reduce infection risk
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Tube Connectors & Extension Sets – For easy repositioning
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Tear-Resistant & Leakproof Construction – Safe for long-term use
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Sterile, Individually Wrapped Options – Ready for clinical or personal use
Drainage Bags in Hospitals, Aged Care & Home Care
Hospitals rely on drainage bags for post-surgical recovery and long-term catheterisation. Aged care facilities use them to manage residents’ continence needs with safety and discretion. NDIS participants and home carers benefit from portable leg bags and secure night options, making daily life more comfortable and manageable.
Why Choose Platinum Health
Generic bags can tear, leak, or lack anti-reflux protection, putting patients at risk. Platinum Health supplies drainage bags designed for healthcare-grade performance, backed by TGA compliance. With proactive service, in-home trial support, expert guidance from our Epping showroom, and fast nationwide delivery, we ensure every care setting has the right tools for reliable fluid management.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
