Home Care & NDIS Customer Order Form
Platinum Health Supplies are a National Disability Insurance Scheme (NDIS) registered provider, offering an extensive range of products, with our aim for customers to have access to the best possible resources and support.
Important to note, for all NDIS orders, an invoice is issued and payment must be made before the order is sent. Fill in the online order form below for assessment and confirmation by our Customer Care team.
How to?
Ensure to provide accurate details for speedy processing and delivery of your order.
1 Simply fill out the fields below with the required information.
2 We will review & confirm the availability of the items
3 Our team will get back to you & finalise your order.
Please complete the following order form with the required information to proceed with your order:
NDIS Participants Form
Assistance and Support
- At Platinum Health, we understand that each customers needs are unique. If you require assistance or have any questions during the ordering process, our friendly customer support team is here to help. Feel free to reach out to us at
customercare@phsgroup.com.au , and we will gladly assist you.
Want to know more about NDIS/NDIA Orders?
How the NDIS funds are managed, will determine how we process your order:
Self Managed
Payment is taken or an invoice can be issued
Plan Managed
Invoices are issued to your Plan Manager
NDIA Managed
Invoices are claimed by us through the NDIA Portal
If Self Managed, orders can be placed through the website and you can sign up to our customer portal to later access order history. Orders can also be emailed or phoned through to our Customer Care team.
For Plan Managed participants a Biller Authority Form must be completed to ensure transparency with funding and your Plan Manager.
Platinum Health Supply can claim directly to the NDIA through the NDIA Portal with a completed Service Agreement Form.
For Support Providers and Coordinators, Specialist Disability Accommodation (SDA), Supported Independent Living (SIL) or Short/Medium Term Accommodation (STA/MTA) providers, our customer portal for businesses allows for multiple users and addresses under the one account. We can arrange a consult with one of our account managers to discuss streamlining ordering and further options.
Call Customer Care on 03 6407 7001 or email customercare@phsgroup.com.au for more information or further assistance.
