Home Care & NDIS Customer Order Guide
Platinum Health Supplies are a National Disability Insurance Scheme (NDIS) registered provider, offering an extensive range of products, with our aim for customers to have access to the best possible resources and support.
How to Order with Your NDIS Plan Manager
1 Select
Products
Choose the products you want to order for the participant
2Add to Cart and Checkout
Place your selected items in the cart and proceed to the checkout page
3Add Email & Participant’s Details
Enter your email and the participant’s shipping address
4Add Shipping Method
Choose your preferred shipping method
5Choose NDIS Plan Manager Claim
Select the "NDIS Plan Manager Claim" option, add details and save for future orders
6Complete
Your Order
Finalise the order, and you’re done!
For a more detailed explanation, watch the video below that walks you through the entire process step by step:
How to Order as an NDIA Client and let Platinum Health claim for you
1 Select
Products
Choose the products you want to order for the participant
2Add to Cart and Checkout
Place your selected items in the cart and proceed to the checkout page
3Add Email & Participant’s Details
Enter your email and the participant’s shipping address
4Add Shipping Method
Choose your preferred shipping method
5Choose Platinum to Claim
Select "Platinum to Claim" option, add details and save for future orders
6Complete
Your Order
Finalise your order, and Platinum will handle the rest!
Want to know more about NDIS/NDIA Orders?
How the NDIS funds are managed, will determine how we process your order:
Self Managed
Payment is taken or an invoice can be issued
Plan Managed
Invoices are issued to your Plan Manager
NDIA Managed
Invoices are claimed by us through the NDIA Portal
If Self Managed, orders can be placed through the website and you can sign up to our customer portal to later access order history. Orders can also be emailed or phoned through to our Customer Care team.
For Plan Managed participants a Biller Authority Form must be completed to ensure transparency with funding and your Plan Manager.
Platinum Health Supply can claim directly to the NDIA through the NDIA Portal with a completed Service Agreement Form.
For Support Providers and Coordinators, Specialist Disability Accommodation (SDA), Supported Independent Living (SIL) or Short/Medium Term Accommodation (STA/MTA) providers, our customer portal for businesses allows for multiple users and addresses under the one account. We can arrange a consult with one of our account managers to discuss streamlining ordering and further options.
Call Customer Care on 03 6407 7001 or email customercare@phsgroup.com.au for more information or further assistance.
